Once you complete your order, you will receive your first email confirmation. If for any reason you do not receive an email once your order is placed, please contact us at [email protected], or via phone at (714) 536-4550 (extension 2) and reference your order number. You may cancel your order within 30 minutes. Due to the highly automated nature of our system, TWAComm.com cannot guarantee any order changes or cancellations after this 30 minute period.
Most items are shipped via United Parcel Service (UPS), Federal Express (FedEx) or United States Postal Service (USPS). Some large items may be forwarded via motor freight carrier. All orders received before 12:30 Noon PST (business days) are processed and shipped the same day (based on product availability). All other orders maybe processed later on the same day, but shipped on the next business day.
Shipping charges on most orders are set at a fixed rate by our systems. These charges are not the actual shipping charges charged by the carrier but a discounted amount charged to our customers as a convenience. Heavier shipments are determined by the weight of the items and the dimensional weights charged by UPS/FedEx/USPS. All shipping charges will be shown in your shopping cart after you have entered your zip code/postal code. Additional charges will be added for shipping outside the 48 contiguous states of the USA. Should any additional shipping cost apply, TWAcomm.com will send you an email or call you requesting confirmation of such additional charges prior to shipping.
Refused Shipment by Customer: If you have placed an order and TWAcomm.com has shipped the product, in the event that the receiver refuses the shipment for any reason the customer will be responsible for the true shipping cost charged by the carrier to his/her location as well as the return shipment to TWAcomm.com. Once the carrier has returned the equipment to TWAcomm.com, credit will be issued to the customer's credit card account less a 10% restocking fee and the actual shipping charges by the carrier. The flat rate shipping charge on your order is not the actual shipping charge by the carrier, but a discounted charge provided by TWAcomm.com to its customers.
Errors in shipping: It is the customer's responsibility to confirm when placing their order online or by phone that the desired method is selected and confirmed. TWAcomm will not be responsible for errors entered by the customer after the order has been confirmed by email. TWAcomm.com makes its best efforts to ship the customers order as they so wish and have selected. On occasion, an error may occur by the TWAcomm.com shipping department whereas the method in which the customer has selected correctly is not entered. In the event this occurs, a credit between the method selected and the actual delivery time of the shipment will be credited to the customer's account after TWAcomm.com has received confirmed delivery from the carrier. For instance, if a customer orders a package Next Day Air with delivery by 12:00PM local time, and the package is not delivered until the next day, a credit between the charges for Next Day Air AM Delivery and 2-Day Air delivery will be credited to the customers account or credit card. The credit will appear within 24 hours of notification request. At no time will credit in full be issued unless the carrier has lost the package and TWAcomm.com has opened a claim.
Equipment Damaged during Shipment: TWAcomm.com and its vendors / suppliers make their best efforts to package your shipment to protect it from any damage that may occur from normal shipping methods. From time to time damage may occur from our normal carriers and is out of the control of TWAcomm.com. All packages are shipped fully insured by TWAcomm.com through its normal carriers and TWAcomm.com must report any damage in a timely manner to be reimbursed for damages caused by the carrier. It is the customer's responsibility to inform TWAcomm.com by calling 714-536-4550, press 2 for customer service or emailing us at [email protected] within FIVE (5) Business Days of any damaged equipment received. It is always best to refuse any package received that appears to be damaged and have the carrier note rejection due to damage. TWAcomm.com may be required at the time of opening a claim with the carrier to produce the package for inspection. PLEASE keep all packaging and containers/boxes for the inspector. The customer must cooperate with TWAcomm.com and the carrier to expedite the claim. Credit will be issued to the customer once the carrier has accepted the claim and the carrier agrees to pay for the damage. NO CLAIM FOR DAMAGED SHIPMENTS OR EQUIPMENT WILL BE ACCEPTED BY TWACOMM.COM AFTER FIVE (5) WORKING DAYS OF RECEIPT BY CUSTOMER OR PROOF OF DELIVERY CONFIRMED BY THE CARRIER TO THE CUSTOMER.
Address Corrections: If a customer enters an order with the incorrect delivery information (i.e. Wrong Address, No Suite Number, No Floor Number, No Company Name or Wrong Zip Code) and TWAcomm.com is billed for an "Address Correction" by the carrier, the customer agrees to have the credit card on file with TWAcomm.com charged a $12.35 Address Correction Fee to off-set the charges assessed by the carrier. The customer will be notified by email from our customer service department of this correction and charge.
Other shipping arrangements may be made upon request. If desired please add such requests in the Comments box on the order form.